Response 9.x (build 4020) upgrade instructions: IMPORTANT NOTES! - Response 7.x/8.x users cannot install this update. You must first upgrade to 9.x. - You must be on build 4019 (or 4019.0, 4019.1, 4019.2) or any beta version of 4020 to install 4020. On the server: Important: please follow the instructions fully to make sure you have the most up-to-date version. 1. Get everyone out of Response. 2. Do a full backup (***VERY IMPORTANT***) of your SQL database AND the following directories in "...\colinear\r4w": - data - programs 3. Download and unzip the file: http://support.colinear.com/download/r9/4020_Update.zip 4020_Update.zip contains: response.vd7 data4020.zip 4. copy "Response.vd7" to "...\colinear\r4w\programs" IMPORTANT NOTE: before running step #5, open the file \r4w\data\finder.int in Notepad.exe and look at line #2. Make note of the DATABASE_SPACE_NAME. 5. Extract Data4020.zip to "...\colinear\r4w\data" IMPORTANT NOTE: AFTER running step #5, open the file \r4w\data\finder.int in Notepad.exe again and look at line #2. If DATABASE_SPACE_NAME is not what is was before running step #5, change it to match. 6. Run the utility program "chgfiles.vd7". NOTE: Running chgfiles.vd7 multiple times will NOT cause any problems. In Windows Explorer, go to the \r4w\data directory and double-click on chgfiles.vd7 to run it. A login box will appear when it first starts. Enter the required information and click 'Ok.' This program may take several minutes to run. **Multi-Co users should run this program only once from the \data\ directory Chgfiles may take a while (several minutes) to run since updates are made to the SYSOENT (order header) and FINDER tables. 7. Start Response and test to make sure that everything is working properly.