Response 9.x (build 4019) upgrade instructions: IMPORTANT NOTES! - Response 7.x/8.x users cannot install this update. You must first upgrade to 9.x. - You must be on build 4018.2 or any beta version of 4019 to install 4019. On the server: Important: please follow the instructions fully to make sure you have the most up-to-date version. 1. Get everyone out of Response. 2. Do a full backup (***VERY IMPORTANT***) of your SQL database AND the following directories in "...\colinear\r4w": - data - programs 3. Download and unzip the file: http://support.colinear.com/download/r9/4019_Update.zip 4019_Update.zip contains: response.vd7 data4019.zip new.ico 4. copy "Response.vd7" to "...\colinear\r4w\programs" 5. copy "new.ico" to "...\colinear\r4w\bitmaps" 6. Extract Data4019.zip to "...\colinear\r4w\data" 7. Run the utility program "chgfiles.vd7". NOTE: Running chgfiles.vd7 multiple times will NOT cause any problems. In Windows Explorer, go to the \r4w\data directory and double-click on chgfiles.vd7 to run it. A login box will appear when it first starts. Enter the required information and click 'Ok.' This program may take several minutes to run. **Multi-Co users should run this program only once from the \data\ directory 9. Start Response and test to make sure that everything is working properly. Please see the picktick changes information at the bottom of the release notes for 4019.