Response 9.x (build 4018) upgrade instructions: IMPORTANT NOTES! - Response 7.x/8.x users cannot install this update. You must first upgrade to 9.x. - You must be on build 4017 or any beta version of 4018 to install 4018. On the server: Important: please follow the instructions fully to make sure you have the most up-to-date version. 1. Get everyone out of Response. 2. Do a full backup (***VERY IMPORTANT***) of your SQL database AND the following directories in "...\colinear\r4w": - data - programs 3. Download and unzip the file: http://support.colinear.com/download/r9/4018_Update.zip 4018_Update.zip contains: response.vd7 data4018.zip crtowords_en.dll v9Client.zip 4. copy "Response.vd7" to "...\colinear\r4w\programs" 5. Extract Data4018.zip to "...\colinear\r4w\data" 6. Run the utility program "chgfiles.vd7". NOTE: Running chgfiles.vd7 multiple times will NOT cause any problems. In Windows Explorer, go to the \r4w\data directory and double-click on chgfiles.vd7 to run it. A login box will appear when it first starts. Enter the required information and click 'Ok.' This program may take several minutes to run. **Multi-Co users should run this program only once from the \data\ directory 7. Extract v9Client.zip "...\colinear\r4w\client" 8. Extract crtowords_en.dll to "...\colinear\r4w\bin" (used for Checks module and Crystal v10). 9. Start Response and test to make sure that everything is working properly.